Refund and Returns Policy
At Real Private Tours, we strive to provide exceptional service and ensure customer satisfaction with every tour booking. If for any reason you are not completely satisfied with your tour experience, we offer the following refund and returns policy:
Cancellation by Customer: If you wish to cancel your tour booking, please notify us in writing or via email at least 30 days prior to the scheduled tour date to receive a full refund. Cancellations made 29 days or less before the scheduled tour date may be subject to a cancellation fee.
Cancellation by Real Private Tours: In the unlikely event that we need to cancel your tour due to unforeseen circumstances such as inclement weather, natural disasters, or other reasons beyond our control, we will offer you the option to reschedule the tour for a later date or receive a full refund of your booking fee.
Refunds for Cancellations: Refunds for tour cancellations will be processed within 7 days of receiving your cancellation request. Refunds will be issued to the original method of payment used for the booking.
No-shows: No-shows or failure to attend the scheduled tour without prior notice will not be eligible for a refund.
Partial Refunds: If you choose to end your tour early or are unable to participate in certain activities included in the tour itinerary, you may be eligible for a partial refund of the booking fee. Please contact us to discuss your specific situation.
As Real Private Tours offers services rather than physical products, returns are not applicable. However, if you are dissatisfied with your tour experience for any reason, please contact us to discuss your concerns and we will do our best to address them.
If you have any questions or concerns about our Refund and Returns Policy, please contact us at firstname.lastname@example.org or whatsapp +90 531 378 9262.